Swimming is a vital skill that not only ensures safety but also provides a lifetime of enjoyment and health benefits. we are thrilled that you’ve entrusted us with the responsibility of teaching your child this important life skill. Our experienced instructors are committed to creating a supportive and fun environment where your child can learn, thrive, and develop a love for the water. We’re looking forward to making a splash and starting this exciting journey together!
What to expect on your first private lesson
When you arrive:
- The pool entrance is located at the far end of the parking lot near the main entrance.
- Our staff will be waiting for you at the check-in kiosk.
- **PLEASE MAKE SURE YOUR CHILD USES THE RESTROOM BEFORE CLASS** There are restrooms inside on the second floor. We cannot stress this enough. Stopping class for a bathroom break wastes valuable instruction time for your child.
- There are cubbies in the outside waiting area for your use. Swimmers will leave ALL their things either with their adult or in the cubbies.
- Please remember that all parents need to view the lesson from outside the pool enclosure.
- Please wait near the pool for your instructor to call swimmer(s). We use the right gate as the “In” gate and the left gate by the pool house as the “Out” gate.
- At the end of class, the instructors will bring your child back to the viewing area.
- Please be on time for your class. We find that many young swimmers need the time before class to prepare mentally/emotionally for the water. If you are late, please check in. Our deck manager will help get your child into the correct class. We are unable to extend the length of your private lesson to accommodate late arrivals.
Before your first private:
- In order for your instructor to begin formulating the curriculum for your private lessons, it is helpful for us to know some things about your child and your goals for the lessons.
- Please submit the Private Swim Questionnaire prior to your first class. It will be given to your instructor for their review.
- Click here to submit the Private Lesson Questionnaire.
What to wear to your private lesson
- 1 or 2 piece bathing suit (rash guard optional)
- Bring a Towel (or 2)
- All long hair must be tied back
- Bring goggles if your child likes to wear them (they are not required). Swim masks are not allowed.
- Do not bring a flotation device. We will provide everything necessary during their lesson.
- If your child is not reliably potty trained, please scroll down to the section on swim diapers
- Make sure your swimmer goes to the bathroom before class.
Spectators, we provide seating from the viewing area outside the pool area. However, some parents like to bring their own lawn chairs.
Swim Diapers
Who needs a swim diaper?
- All children in our Sea Horse, Sea Turtle and Sea Lion classes MUST wear swim diapers, even if they are potty trained. No EXCEPTIONS
- All other levels: If your child is not potty trained, they must wear a swim diaper.
Why do we insist on swim diapers?
- Please remember that if an incident occurs in the pool, the pool must be closed immediately for proper cleaning and sanitization.
- Please help us maintain the highest safety and sanitation standards for your children and our staff.
Happy Nappy Swim Diapers.
- All children requiring swim diapers must use the “Happy Nappy” brand swim diaper.
- Happy Nappy swim diapers are available at our proshop in various sizes and patterns. They can be purchased for $20 before your first class.
- Happy Nappy’s can be worn underneath a bathing suit or as a stand alone bottom. Children need not wear a disposable diaper under the Happy Nappy.
We sell Happy Nappy Brand swim diapers at a price that is better than Amazon!
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Private Swim Lesson Makeup Policy
Private Swim Makeup Policy
- We offer makeup opportunities for any missed private lessons.
- We do not guarantee that you will be able to makeup missed private lessons; however we will assist you with makeup options.
- We strongly suggest that your attend your scheduled lessons.
Private Swim Makeup
- We will offer a limited number of make up private swim lesson classes from June 29 to July 1. Any private lessons missed during May or June may be made up during these dates. For private lessons missed in July and August, additional makeup classes will be available August 17–19.
- Once the makeup schedule is finalized for the above dates, you will receive an email with instructions on how to schedule a private makeup lesson through the parent portal.
- Availability will be limited, and we cannot guarantee private makeup sessions for lessons that you choose not to attend.
Group Makeup
- You are also welcome to make up a missed private lesson by attending a group makeup class, generally held on Fridays or Saturdays.
- To schedule a group makeup, please email us, and we will assist you to schedule the makeup.
Weather Information
Let’s face it, we live in New England and that means the weather can change very quickly. It can be sunny one minute and torrential rain the next. We make every possible effort to proceed with classes in less-than-ideal weather. Our warm water pool is heated to 85-89º, so even in less-than-ideal weather conditions we can continue with lessons.
- For safety reasons, we close the pool after we last see lightning or hear thunder, until it is safe to re-enter the water.
- If we cancel classes, we will send out an SMS text to the phone numbers on file. Please check the parent portal to make sure your cell number is correct, and you have opted in to receive text messages. Please remember these texts are one way we will not receive any replies. We will also follow up with an email notification.
- All private classes cancelled due to the weather, will be eligible to be re-scheduled. Shortly after the lesson is cancelled, we will contact you to reschedule based on staff availability and student availability.
- Please note that we do not cancel classes due to rain or cold unless it is extreme, nor do we cancel afternoon classes based on weather during the morning.
Private Swim Administrative Policy
Payment/Refund Policy:
- Payment is due in full when you register.
- There are NO refunds or transfer credits for swim lesson enrollment.
- There is a $25.00 annual enrollment fee (charged once a year per child)
- We accept Visa, MasterCard, Discover, ACH or Echeck as payment via the parent portal. Cash and personal check are accepted as payment of the front desk; however a card must be kept on file.
- In effort to cover the costs of credit card processing fees, we charge 2.59% to every transaction paid with Visa, MasterCard or Discover credit card. This does not apply to ACH, Debit cards or other forms of payment.
- There is a $15.00 NSF fee for all returned ACH payments.
Payment Methods:
- ACH
- E-check
- Visa
- Master Card
- Discover
General Information:
- Session changes are available, subject to availability, provided we receive written a request 3 days prior to the start date of the class you intend to leave.
- Download our app!
- A few days before your first class, you will receive important information about your first day of class via email.
Parent Viewing
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