Swimming is a vital skill that not only ensures safety but also provides a lifetime of enjoyment and health benefits. we are thrilled that you’ve entrusted us with the responsibility of teaching your child this important life skill. Our experienced instructors are committed to creating a supportive and fun environment where your child can learn, thrive, and develop a love for the water. We’re looking forward to making a splash and starting this exciting journey together!
What to expect on your first private/semi private lesson
When you arrive:
- The pool entrance is located at the far end of the parking lot near the main entrance.
- Our staff will be waiting for you at the check-in kiosk and assist you with using the kiosk to check in. Each class you will check in, using your primary phone number on the account. If someone else brings your swimmer(s), please make sure they know the primary phone number.
- After check-in, each private swimmer will take a ROYAL BLUE swim bracelet from the bucket.
- **PLEASE MAKE SURE YOUR CHILD USES THE RESTROOM BEFORE CLASS**There are restrooms inside on the second floor. We cannot stress this enough. Stopping class for a bathroom break wastes valuable instruction time for your child and all children in the class.
- There are cubbies in the outside waiting area for your use. Swimmers will leave ALL their things either with their adult or in the cubbies.
- Please wait near the pool for your instructor to call swimmer(s). We use the right gate as the “In” gate and the left gate by the pool house as the “Out” gate.
- At the end of class, the instructors will bring your child back to the viewing area and collect the bracelets. Please don’t take home our bracelets, if you find your child has one after class, please leave it at the kiosk table.
- Please be on time for your class. We find that many young swimmers need the time before class to prepare mentally/emotionally for the water. If you are late, please check in and take the appropriate bracelet. Our deck manager will help get your child into the correct class. We are unable to extend the length of your private lesson to accommodate late arrivals.
What to wear to your private/semi-private lesson
- 1 or 2 piece bathing suit (rash guard optional)
- Bring a Towel (or 2)
- All long hair must be tied back
- Bring goggles if your child likes to wear them (they are not required). Swim masks are not allowed.
- Do not bring a flotation device. We will provide everything necessary during their lesson.
- If your child is not reliably potty trained, please scroll down to the section on swim diapers
- Make sure your swimmer goes to the bathroom before class.
Spectators, we provide seating from the viewing area outside the pool area. However, some parents like to bring their own lawn chairs.
Swim Diapers
Who needs a swim diaper? If your child is not reliably potty trained, they must wear a swim diaper, regardless of age.
We HIGHLY recommend using Happy Nappy brand swim diaper for your child. It is a reusable neoprene swim diaper with double layers AND has the elastic bands around the legs. If you choose Happy Nappy Brand, your child will only need to wear one swim diaper.
- If you choose a brand that is not Happy Nappy, you will need to wear two swim diapers, the outer layer needs to be a snug-fitting non-disposable swim diapers or swim pants and the inner layer needs to be a disposable swim diaper.
- Wearing only a disposable diaper (like a Little Swimmers) and a normal bathing suit is not allowed.
- Your child can wear a bathing suit over their Happy Nappy.
We sell Happy Nappy Brand swim diapers at a price that is better than Amazon!
Support Local!
Do you need to cancel a scheduled private/semi-private lesson?
Cancellation Policy:
- In order to cancel a scheduled private lesson, you must cancel via the Zen planner app.
- All cancellations made at least 24 hours before the scheduled lesson can be re-scheduled.
- Cancellations less than 24 hours before the scheduled lesson or no-shows cannot be re-scheduled as a private/semi-private lesson. You can make up a missed private/semi private lesson in one of our group make up classes.
- If you need to schedule a make up class in a GROUP make up lesson, please email the front desk at [email protected] and our swim staff will assist.
Weather Information
Let’s face it, we live in New England and that means the weather can change very quickly. It can be sunny one minute and torrential rain the next. We make every possible effort to proceed with classes in less-than-ideal weather. Our warm water pool is heated to 85-89º, so even in less-than-ideal weather conditions we can continue with lessons.
- For safety reasons, we close the pool after we last see lightning or hear thunder, until it is safe to re-enter the water.
- If we cancel classes, we will send out an SMS text to the phone numbers on file. Please check the parent portal to make sure your cell number is correct, and you have opted in to receive text messages. Please remember these texts are one way we will not receive any replies. We will also follow up with an email notification.
- All private/semi private swim classes cancelled due to the weather, will be eligible to be re-scheduled. Shortly after the lesson is cancelled, we adjust Zen Planner to all the class to be rescheduled. Please be patient with this, during times of rain, it may take up to a hour for us to be able to adjust Zen Planner.
- Please note that we do not cancel classes due to rain or cold unless it is extreme, nor do we cancel afternoon classes based on weather during the morning.
Private/Semi Private Administrative Policy
Payment/Refund Policy:
- There are NO refunds for swim lessons.
- Payment is due in full when you register.
- There is a $20 annual enrollment fee (charged once per year per child)
- We accept Visa, MasterCard, Discover, ACH or Echeck as payment via the parent portal. Cash and personal check are accepted as payment at the front desk; however, a card must be kept on file.
- All credit card payments (Visa, MasterCard and Discover) will be charged a credit card service fee of 2.59%. This does not apply to ACH debit cards or other forms of payment.
- There will be a $15 fee for all returned ACH payments.
Payment Methods:
- ACH
- E-check
- Visa
- Master Card
- Discover
General Information:
- All private/semi-private lessons must be used in the session that they were purchased in.
- We make every effort to notify you as your session is drawing to close if you still have private/semi-private lessons to schedule. The ultimate responsibly is with your to schedule your lessons within the session that you choose.
- Download our app!
